Changelog
What’s shipped
27 releases · June to October 2026 · taken from the code history
Callario has been built since June 2026. Every entry below is dated to the day it landed, and lists only what has shipped.
October 2026
8 releases
- Channels
Email, WhatsApp, Slack and social channels are live
- Customer emails become tickets, and replies go back by email on the same thread
- WhatsApp (with message templates), Slack, Telegram, Facebook Messenger, Instagram DMs and SMS, in the same inbox and on the same customer record
- AI agent
The AI agent takes actions in your apps
- The AI agent acts in Shopify, Salla and Cal.com, and runs procedures; workflows act in Stripe, Jira, HubSpot, Slack, Microsoft Teams and Resend too — all connected with your own accounts — plus any REST API and MCP server tools
- The customer confirms an action on a card in the chat; cancellations and refunds wait for a teammate’s approval
- Rich chat cards: product carousels, order status, booking slots and checkout links
- Procedures: workflows the agent can call in the middle of a conversation
- AI agent
Industry packs and a new chat
- Ready-made packs for e-commerce on Shopify and Salla, hospitality, call centres and SaaS — an agent, its actions and the workflows around it
- Five chat styles with full control of the appearance, and a full-page chat link with a QR code and a share card
- Workflows
Workflows that talk in the chat
- Start a workflow when a chat begins; chat steps say something, ask with buttons or a question, hand the chat to a person, or let the AI take over
- Ticket lifecycle templates: repeat tickets, duplicates, after hours, VIPs, snoozes and an upset customer
- Website
A new callario.com and a new sign-in
- The homepage and the product pages were rebuilt around the product and its AI
- The sign-in pages share the same design: a calm form beside a view of the product
- CRM
Companies become accounts
- A company now carries an owner, a health status, a renewal date and a tier from a managed list
- Account activity, list filters and bulk tier changes for team leads, admins and owners
- Companies import and export by CSV, and an import can be reverted
- CRM
A customer directory you can shape
- Saved views, a column chooser, filter chips from the segment builder, and "save as segment"
- Custom fields that can be edited, reordered and restored; a required field is enforced
- Import v2: update existing customers by a match key you choose, 20,000 rows in the background with progress, and a one-click revert
- Knowledge
Every publish is pinned to the revision it read
- The editor, review, scheduled publishing, bulk actions, imports and the help-centre list all publish exactly the revision a person reviewed — never a later edit
September 2026
12 releases
- Settings
Workspace profile and an audit log in words
- Set the workspace name, time zone, customer language and date and time formats; the console follows them
- The audit log reads as sentences — "Changed Leo Park’s role from Agent to Lead" — with categories, an actor picker and date presets
- A plain-language Status page tells an admin what works and what needs them
- Security
Two-factor authentication a workspace can require
- An admin can require two-factor authentication for everyone, with set-up at sign-in and a seven-day grace period
- Change your password while signed in, sign out every other session in one click, and replace your authenticator in place
- Members and roles redesigned, with a roles sheet that says what each of the five roles can do
- Knowledge
A writing-first editor with AI writing tools
- Body first, settings in a side panel; tables, callouts, video embeds and a preview
- AI writing tools in the editor, article templates, a review cycle, version history and scheduled publishing
- A Knowledge tab inside every ticket: suggested articles, insert a link or the text, draft an article from the ticket, flag an outdated one
- Workflows
Thirteen templates and team-lead approvals
- A rebuilt template gallery of thirteen support workflows, each tested down every path it draws
- Team leads and named teammates can decide approvals for their teams — and nobody approves their own run
- AI agent
Test, review and fix the AI agent in one place
- "Try 10 questions": a batch test that answers each question with its sources, and turns a rating into a check that publishing enforces
- A flagged answer arrives with the question and the cited article, and ends in a fix: edit the article, correct the instructions, or make it a test question
- A Welcome flow greets visitors with buttons and questions before the AI or a person takes over, in the widget and on the hosted chat link
- Workflows
Workflows you can operate
- A list with seven-day health per workflow, runs you can filter, and a run view that replays every step on the graph that ran
- One Automation rules page: every rule read as a sentence, built WHEN → IF → THEN and tested on a real ticket
- AI agent
Order lookups from your own system
- A verified customer asking "where is my order?" is answered from your own order system, through an endpoint you register — and only for a customer whose identity your website signed
- "Why this answer" shows the record the AI looked up
- Arabic
The hosted chat and help centre in Arabic
- The hosted chat paints Arabic right to left from the first frame
- The help centre speaks Arabic to a customer whose browser asks for it, and reads right to left
- The AI agent's own sentences follow the customer's language, not the language of the source article
- CRM
Imports you can preview and undo
- Choosing a CSV shows what the import will do, and nothing lands until you confirm; unreadable columns can be mapped, and an import can be reverted
- One customer, one record: portal sign-ins, widget visitors and typed addresses land on the owning record
- AI agent
Drafts stay drafts until you publish
- Saving a live agent keeps the change as a draft; customers get the live version until Publish, and Roll back says exactly what it restores
- Every agent configuration change is written to the audit log
- AI agent
An eval gate in front of every publish
- The publish gate answers your golden test questions as the agent itself; a critical failure blocks publishing
- A handed-off chat and its ticket stay one conversation, and a chat with a person can be resolved
- CRM
The CRM rebuilt
- Customer and company profiles, segments, duplicates and custom fields, rebuilt from the ground up
- An AI knowledge card on every customer: exactly what the AI may know, filtered by consent and personal-data rules
- Brand-voice rules for each AI agent, and a widget that says when the connection drops instead of going quiet
August 2026
3 releases
- Help centre
The help centre rebuilt around the answer
- A help centre built to get a customer to the right article fast, served on its own callario.com subdomain
- Customers verify their account before they file a request, and follow it in the portal
- Ticketing
Ticketing, end to end
- The ticketing module made launch-ready end to end: statuses, assignment, SLAs, merge and split
- Sign-in
Sign in with email and password
- Sign in with your email and password — no workspace address to remember
July 2026
3 releases
- Platform
Callario goes live
- callario.com went live on a production stack with a written runbook, verified end to end
- Platform
Durable file storage
- Attachments moved to durable S3-compatible object storage
- AI agent
AI agent essentials
- A pre-chat form, knowledge managed inside the agent, and a performance dashboard
June 2026
1 release
- Platform
Built in June 2026
- The inbox, ticketing, routing, CRM, knowledge base, workflow engine and the AI agent loop
- Verified resolution as a quality measure: handoffs, abstentions and silence never count
- A hash-chained audit log for governance actions, verifiable end to end
- GDPR export and erasure that reach the AI and chat records as well as the core tables
- An AI quality dashboard, an evaluation harness, and a publish gate that blocks an agent with no instructions, channel or knowledge source
Design-partner programme · now onboarding
Help shape what ships next.
Design partners work with the founder directly, and their feedback sets the order of the roadmap.