An AI agent that answers — and knows when not to.
Callario’s AI agent answers on your website, a full-page chat link and messaging apps — WhatsApp, Instagram, Messenger, Telegram, Slack and SMS — from your own help centre and resolved tickets. It takes actions in your store and systems once the customer confirms, checks every reply before it is sent, speaks English and Arabic, and brings in your team with a full briefing the moment it should.
- Grounded in your help centre and resolved tickets
- Prompt-injection, grounding and toxicity checks on every reply
- English and Arabic, right to left
Hi! I’m Aria. Ask me anything about your order, shipping or returns.
Can I still change the delivery address on my order?
Yes — as long as it hasn’t shipped. Orders placed before 2 pm leave the same day, so if yours was placed this afternoon you can still update it from Orders → Edit address.
Sources:Changing a delivery addressShipping cut-off times
Perfect, done. Thank you!
What it used
- Changing a delivery addressHelp centre
- Shipping cut-off timesHelp centre
- #4821 · address changeResolved ticket
Checked before sending
- Prompt-injection check
- Grounded in the sources above
- Toxicity check
01See it work
One agent.
Four things it does well.
Step through real conversations: a cited answer, a clean handoff, the same agent in Arabic, and the test run that has to pass before anything goes live.
Hi! I’m Aria. Ask me anything about your order, shipping or returns.
Can I still change the delivery address on my order?
Yes — as long as it hasn’t shipped. Orders placed before 2 pm leave the same day, so if yours was placed this afternoon you can still update it from Orders → Edit address.
Sources:Changing a delivery addressShipping cut-off times
Perfect, done. Thank you!
What it used
- Changing a delivery addressHelp centre
- Shipping cut-off timesHelp centre
- #4821 · address changeResolved ticket
Checked before sending
- Prompt-injection check
- Grounded in the sources above
- Toxicity check
02Tools & autonomy
It can use your systems.
On your terms.
Beyond answering, the agent acts in the apps you connect — it tracks an order in Shopify or Salla, books a slot in Cal.com, starts a return, or fills a cart and hands over your store’s checkout link. It can also run your procedures — workflows you build, which can call any API you define. The customer confirms each action on a card in the chat, and anything irreversible waits for a teammate’s approval.
- Lookups only ever read the customer’s own orders and records
- Every action goes to an app or endpoint you connected — nothing hidden
- The customer confirms; cancellations and refunds wait for a teammate
- Search knowledgeYour help-centre articles and resolved ticketsAlways
- Shopify · Track an orderThe customer’s own orders, with trackingOwn orders only
- Shopify · Cancel an orderAn unshipped order, refunded to the cardTeammate approves
- Cal.com · Book a slotThe customer’s own bookingCustomer confirms
- Run a procedureYour workflow, e.g. call your APICustomer confirms
Actions run only against apps you connect. The customer confirms each one on a card in the chat, irreversible ones wait for a teammate, and in Suggest mode a person sends every reply.
03Handoff
It knows its limits.
You set them.
Choose what brings a person in — a direct request, frustration, a conversation going in circles, low confidence or a turn limit — and how: escalate, offer, ask first, or never. Outside office hours it tells the customer when your team is back.
- The person taking over gets an AI briefing, not a blank thread
- The AI goes quiet the moment a person joins
- Handoffs land in the right queue with the whole conversation
- Customer asks for a personA request to talk to someone
- FrustrationRising frustration in the thread
- Going in circlesThe same question, unresolved
- Low confidenceThe sources don’t support an answer
- After 8 turnsA ceiling on any conversation
Briefing for the person taking over
Sara was charged twice for one order and has asked three times. Policy articles cited; no refund confirmed. Whole thread attached.
The AI goes quiet the moment a person joins
04Everything in the box
Everything an AI agent needs.
Nothing bolted on.
- Website widgetOne script tag on your site; five chat styles, and the launcher, colours, font and logo are yours.
- Full-page chat linkA hosted chat page with a QR code and a share card, for signatures, packaging or your app.
- English & ArabicReplies in the customer’s language, with right-to-left layout and Arabic digits.
- Pre-chat formAsk for a name, an email or consent first — or progressively, mid-chat.
- Greeting & suggested questionsA greeting and question chips that start the conversation well.
- Messaging appsThe same agent on WhatsApp, Slack, Telegram, Messenger, Instagram and SMS.
- Actions in your appsShopify, Salla and Cal.com — or your own procedures — confirmed on a card.
- Teammate approvalIrreversible steps — a cancellation, a refund — wait for a person to approve.
- Rich chat cardsProduct carousels, order status, booking slots and checkout links in the chat.
- ProceduresWorkflows the agent can call mid-conversation, step by step.
- Industry packsReady-made agents for e-commerce, hospitality, call centres and SaaS, in English or Arabic.
- Knowledge you chooseAll articles, a category, a single article — and resolved tickets if you opt in.
- Checks on every replyPrompt injection in English and Arabic, grounding, and toxicity.
- Personal data kept outPersonal details are flagged and scrubbed from the stored conversation trace.
- Test chat & score gateA scored test set must pass before a version can be published.
- Versions & rollbackEvery published version is kept; pause, resume or roll back in one step.
- Full run traceEach conversation keeps its trace: sources used, checks run, tools called.
- Agent analyticsConversations, verified resolutions, answer rate and handoff rate.
05Straight answers
The questions buyers
actually ask.
Can the agent issue refunds or change orders?
Where do its answers come from?
What happens when it isn’t sure?
Does Callario train models on our data?
Which languages does it speak?
How do we test it before customers see it?
Put it in front of
real customers.
We’re onboarding a small group of teams ready to run their support on Callario’s AI — and to tell us where it breaks. Bring your real conversations; we’ll bring the platform and the people who build it.
- No training on your data
- English and Arabic
- Human takeover, any time
What design partners get
- The whole platform, set up with youAI agent, copilot, workflows, inbox and knowledge — configured around your real conversations.
- A direct line to the buildersTalk to the people who write the code, not a support queue.
- A say in what ships nextYour feedback shapes the roadmap, week by week.