Customer support,
rebuilt around AI.
One platform for customer support and customer experience — inbox, AI agent, copilot, workflows, knowledge and customer records on a single system, with AI built into its core instead of bolted on. Your customers get what they need, fast. Your team gets AI help in the inbox, the help-centre editor and the workflow builder.
- AI agent + Copilot
- English & Arabic
- Human takeover anytime
Unassigned · 6
Order shipped to my old…
Refund on a duplicate…
Can I change the size…
Where is my invoice?
Warranty on the frame…
My order is going to my old address. Can you redirect it before it ships?
That’s perfect, thank you!
Resolution check
The customer’s issue was closed by the AI, confirmed by the customer, and grounded in a cited source.
Evidence
- Customer confirmed in-thread
- Answer cited 2 grounded sources
- No handoff — the thread closed with the AI
Live today
- Live chat
- Help centre
- Slack
- Telegram
- Messenger
- SMS
01Find your path
Your industry.
Your starting point.
Ready-made packs for e-commerce, hospitality, call centres and SaaS set up an AI agent, the actions it may take in your systems and the workflows around it — in English or Arabic. Or start from the tool you run today.
Turn order questions into resolved orders.
Connect Shopify or Salla and the AI agent tracks orders, takes address changes and opens returns in the chat — cancellations and refunds wait for a teammate’s approval — and on your site suggests products in a carousel that, on Shopify, ends at your checkout. On WhatsApp and Instagram too, in English and Arabic.
Shopify & Salla actions · refunds a teammate approves · product cards → checkout link
See the solutionA concierge that knows the booking.
Guests ask on your website or WhatsApp. The AI agent finds their booking in your own booking system, answers about the stay and the area, asks the front desk for a late check-out and sends room problems straight to maintenance.
Booking lookup via your PMS API · late check-out approvals · maintenance tickets
See the solutionTake the pressure off the queue.
The AI agent answers the questions your team gets most, on chat and messaging apps, and books a call back at the time the customer picks. Repeat contacts reach your senior team; overflow and after-hours tickets go where they belong.
Call-back booking · repeat contacts to seniors · overflow & after-hours routing
See the solutionProduct support that scales without headcount.
In-app chat and Slack behind one AI that answers from your docs, reads a signed-in user’s own account from your API, turns bug reports into Jira issues and warns the account owner when a customer talks about leaving.
Answers from your docs · verified account lookup · Jira issues from bug reports
See the solutionProtect recurring revenue where it is decided.
Renewal, payment and cancellation questions answered with cited policy. Your workflows refund through Stripe only after a teammate approves, and cancellation intent reaches the people who can save the account.
Plan lookups via your API · Stripe refunds a teammate approves · retention routing
See the solutionAlready running Zendesk or Intercom?
Bring customers, companies and help-centre articles across from their exports, then move one channel at a time — chat, email, WhatsApp — while your old tool carries on.
CSV import with revert · article file import · channel-by-channel cutover
See the solutionOr explore by role
02The AI agent
Meet your AI agent.
Grounded. Guarded.
On brand.
It answers customers on your website and in their messaging apps — WhatsApp, Instagram, Messenger, Telegram, Slack and SMS — from your own help centre and resolved tickets. It takes real actions — tracking an order, booking a slot, starting a return — once the customer confirms, asks a teammate before anything irreversible, and steps aside for your team the moment it should.
Hi! I’m Aria. Ask me anything about your order, shipping or returns.
Can I still change the delivery address on my order?
Yes — as long as it hasn’t shipped. Orders placed before 2 pm leave the same day, so if yours was placed this afternoon you can still update it from Orders → Edit address.
Sources:Changing a delivery addressShipping cut-off times
Perfect, done. Thank you!
What it used
- Changing a delivery addressHelp centre
- Shipping cut-off timesHelp centre
- #4821 · address changeResolved ticket
Checked before sending
- Prompt-injection check
- Grounded in the sources above
- Toxicity check
- Wherever customers chatYour website, a full-page chat link with QR, and messaging apps.
- English and ArabicRight-to-left, Arabic digits and all.
- Checked on every replyPrompt injection, grounding and toxicity.
- A person is one step awayYour team can take over at any moment.
03Every channel
Every channel.
One conversation.
Customers don’t think in channels, so neither does Callario. Live chat on your site, your help centre, email, WhatsApp, Slack, Telegram, Messenger, Instagram and SMS all meet on one customer record — customer emails become tickets, and replies go back the way they came. Whoever picks up, human or AI, starts with the whole story.
- One lifelong timeline for every customer
- New address, same person — recognised and merged
- Your AI agent and your team read the same thread — nothing is asked twice
- Help centre12 MarDo you ship the Trailhead jacket to Canada?
- Email2 OctOrder #7001 confirmed — when will it be dispatched?
- WhatsAppToday · 14:19My order is going to my old address. Can you redirect it before it ships?
- Live chatToday · 14:22That's perfect, thank you!
Describe it
When a ticket is about to miss its SLA, alert the team lead. If nobody picks it up within 30 minutes, make it urgent and assign the on-call manager.
Drafted 5 steps · checked and repaired before you see it
04Workflows
Describe it.
Callario builds it.
Write what should happen in plain language. Callario drafts the workflow, you refine it on a visual canvas, and a test run walks every step against a real ticket before anything touches a customer.
- Starts on the moments that matter — new tickets, SLA risk, a CSAT score, an AI resolution
- Branches, waits, approvals, and AI steps that classify and draft
- Test runs with no side effects — and every version kept, restorable in one click
Or start from a template
- Escalate a missed SLA
- VIP fast lane
- Follow up when the customer goes quiet
- AI drafts, a teammate approves
05The platform
Eight modules, one system.
AI where it does the work.
Not a bot bolted onto a helpdesk. AI triages your inbox, drafts for your team, writes your help centre, builds your workflows and scores your quality — and every module works from the same customer record, so nothing gets lost between them.
One customer record.
One data model.
- Conversations
- Tickets
- Contacts
- Knowledge
- AI runs
- Audit trail
Also in the box
06Trust
Built to be audited.
Honest about the rest.
Every change to what your AI may say and do — instructions, permissions, publishes, takeovers — lands on one append-only, hash-chained trail, and every AI conversation keeps its full run trace. Your conversations never train a model. And because this is a supervised alpha, what isn’t built yet is published here too.
- No training on your data
- Per-tenant isolation
- PII redaction before the modelEarly
- Export and erasure requests
- Scoped API keys
- Signed webhooks
- Role-based access
- Hash-chained audit trail
- Evidence on every verdict
- Automatic revocation on reopen
- Updated the agent’s instructions09:12:40Omar R. · Admin0f2a6b…→9c41e7…
- Changed what the agent may do09:14:05Omar R. · Admin9c41e7…→3fa2d0…
- Published agent version 409:20:17Omar R. · Admin3fa2d0…→b78c15…
- Took over from the AI agent14:21:40Priya N. · Billingb78c15…→e05b9a…
- Marked the conversation resolved14:33:02Priya N. · Billinge05b9a…→71d3c8…
Each entry carries the fingerprint of the one before it — change one, and every entry after it stops matching.
Not built yet — and we say so
- Choose your data region
- SSO / SAML
- Audit log export
- SOC 2 Type II
- Uptime commitment
Put it in front of
real customers.
We’re onboarding a small group of teams ready to run their support on Callario’s AI — and to tell us where it breaks. Bring your real conversations; we’ll bring the platform and the people who build it.
- No training on your data
- English and Arabic
- Human takeover, any time
What design partners get
- The whole platform, set up with youAI agent, copilot, workflows, inbox and knowledge — configured around your real conversations.
- A direct line to the buildersTalk to the people who write the code, not a support queue.
- A say in what ships nextYour feedback shapes the roadmap, week by week.