AI agents that resolve,
not just reply.
Callario runs email, chat, WhatsApp and Slack in one workspace. AI agents answer from your own knowledge, cite what they used, and hand off with the whole thread intact — and nothing counts as resolved until the customer says it is.
- No training on your data
- Hash-chained audit trail
- Human takeover, any time
Unassigned · 6
Order shipped to my old…
Refund on a duplicate…
Can I change the size…
Where is my invoice?
Warranty on the frame…
My order is going to my old address. Can you redirect it before it ships?
That’s perfect, thank you!
Resolution check
The customer’s issue was closed by the AI, confirmed by the customer, and grounded in a cited source.
Evidence
- Customer confirmed in-thread
- Answer cited 2 grounded sources
- No handoff — the thread closed with the AI
One workspace, five channels
- Live chat
- Slack
- VoiceEarly
01Find your path
Your industry.
Your starting point.
One platform, pointed at the work your sector actually does — the channels your customers use, the systems the AI has to act in, and the proof your team has to produce.
Turn order questions into resolved orders.
WISMO, returns and refunds answered from your real policy pages — cited, confidence-scored, and holding steady through a launch week.
Shopify + Stripe order context · returns workflow · cited policy answers
See the solutionProduct support that scales without headcount.
In-app chat, email and your docs on one plane, so technical questions get accurate answers with a source attached instead of a confident guess.
RAG over your docs · confidence scores · escalation with the whole thread
See the solutionHigh-trust support for high-stakes conversations.
Answers grounded only in approved sources, with always-on guardrails and a tamper-evident record of every action the AI took.
PII redaction · grounding checks · hash-chained audit trail
See the solutionProtect recurring revenue where it is decided.
Plan changes, failed payments and cancellation conversations handled with cited answers — the touchpoints that settle whether a customer stays.
Plan + invoice context · save-flow workflows · human takeover any time
See the solutionServe both sides from one brain.
Buyer and seller questions on one shared data model, with disputes, payouts and policy calls routed to the right place carrying full context.
One customer record · skills-based routing · dispute escalation
See the solutionAlready running Zendesk or Intercom?
Bring your history and your team across to one AI-native platform — and start keeping a verifiable record of everything the AI does after.
Data import · one shared inbox · verified resolution from day one
See the solution02Every channel
Every channel.
One conversation.
Email, live chat, WhatsApp, Slack and voice land in one inbox. When the same person writes from a new address or a new number, Callario recognises them and keeps the thread whole.
- One timeline across every channel
- Identities merged automatically — history intact
- Channel-native: email reads like email, WhatsApp like WhatsApp
- Email12 MarDo you ship the Trailhead jacket to Canada?
- WhatsAppToday · 14:19My order is going to my old address. Can you redirect it before it ships?
- Live chatToday · 14:22That's perfect, thank you!
01The AI stops itself
“That refund is above what I’m allowed to approve. I’m bringing in a specialist — they have everything we’ve discussed.”
Policy limit reached — no guess attempted
02Routing explains itself
queue: Refunds · strategy: least-busy → assigned: Sam K. · load: 2 of 5
Every assignment records the rule that produced it, so “why did this land on me?” has an answer.
03Sam picks up mid-sentence
Copilot draft
“Hi Maya — Sam here. I’ve approved the full refund on order #A-2287; it’s back on your card in 3–5 days.”
Policy · High-value refundsOrder · #A-2287Whole thread attached — nothing re-askedThe AI steps back
A handoff is not a resolution — and Callario never counts it as one.
03The handoff
Escalates like
a professional.
Not every conversation should end with AI. When one shouldn’t, Callario says so — and hands your team the whole thread, the reason it stopped, and a drafted reply with its sources already attached.
- Knows its limit — and says so instead of guessing
- Explainable routing: which queue, which agent, and why
- Copilot drafts the reply with citations, then the AI steps back
04The answer
It only says
what it can source.
The agent answers from your knowledge base, your policies and your live systems — never from the open internet, and never from a guess. If the sources don’t support an answer, it says so instead of inventing one.
- Answers only from your knowledge base, policies and systems
- Every claim carries the passage it came from
- Guardrails run before the reply leaves: PII, grounding, topic
My order is going to my old address. Can you redirect it before it ships?
Retrieved from your sourcesone example
- Address changesPolicy · Fulfilment0.94
- Order #A-2291Shipping API · live lookup0.88
- Delivery windowsHelp centre0.41
I’ve updated the delivery address and re-labelled the parcel1 — it hasn’t left the warehouse2, so nothing is delayed.
Confidence0.94
Nothing in that reply came from anywhere but the three sources above.
05The platform
One workspace.
Every part of support.
Not a bot bolted onto a helpdesk. The desk, the agents, the automation and the record are one system on one data model — which is why context never gets lost between them.
06Trust by default
The gaps are published too.
This is a supervised alpha, so some of it is not built yet. A page that argues you should never claim what you cannot prove does not get to show you only the green ticks — here is the whole list.
16 facts·9 shipped2 early5 not yet
Your data
- No training on your dataYour conversations are never used to train a model, ours or a vendor’s.
- Per-tenant isolationEvery query is scoped to one workspace at the data layer.
- PII redaction before the modelEarlyDetected identifiers are stripped from prompts on AI paths.
- Export and erasure requestsPer-contact export and delete, including derived records.
- Choose your data regionNot yetPinning storage and processing to a region you pick.
Access
- Scoped API keysPer-key permissions, rotation, and revocation.
- Signed webhooksEvery delivery signed, with secret rotation and replay protection.
- Role-based accessRoles across the console, enforced server-side.
- SSO / SAMLNot yetEnterprise single sign-on and directory sync.
- Audit log exportNot yetStreaming the trail to your own SIEM.
What gets recorded
- Hash-chained audit trailAppend-only, each entry carrying the fingerprint of the last.
- Evidence on every verdictThe sources, the criteria and the customer’s own words, attached.
- Automatic revocation on reopenA verdict is withdrawn if the same problem comes back.
- Native voiceEarlyCalls handled end to end by the same agent and the same record.
- SOC 2 Type IINot yetNot started. We will say so on this page the day it is.
- Uptime commitmentNot yetA contractual SLA. This is a supervised alpha.
Put it in front of
real customers.
We’re onboarding teams who want AI support they can audit — and who will tell us where it breaks. You get the platform, a direct line to the people building it, and a record of everything the AI does on your behalf.
- No training on your data
- Every resolution ships with its evidence
- Human takeover, any time