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For support leaders

More of the queue answered. Nothing lost at the handoff.

Your AI agent answers on your website from the articles and solved tickets you choose, and names its sources. When a customer needs a person, your team gets the whole thread with an AI briefing, and Copilot drafts the reply. AutoQA and evals tell you how well it went — before your customers do.

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  • Every handoff arrives with an AI briefing
  • AutoQA on AI conversations and a sample of your team’s
  • No agent version publishes without passing its tests
AI quality7d30d90d
Verified resolutions41278% of proposed
Not verified119reopened or unconfirmed
Reopen rate3.1%inside the window
Handoffs18%of AI conversations

Verified-resolution funnel

  • AI conversations1,240
  • Answered868
  • Resolution proposed531
  • Verified412

CSAT · who handled it

  • AI-handled91%
  • AI, then a person84%
  • Human89%

Top failed intents

  • Cancel a subscription14
  • Warranty on refurbished items9
  • Change a delivery slot6
AutoQA · 85 / 100Maya Rivera · chatVerified

Illustrative data

01A handoff, done properly

The customer asks for a person.
Nobody asks them to start again.

A frustrated customer is exactly when context gets lost. Callario hands the conversation over with the thread and a short AI briefing, routes it to someone with the right skill, and has a cited draft waiting in the composer.

HHelio CalendarSupport · online

The calendar sync dropped again — third time this week. Can I talk to a person, please?

Of course. I’m bringing in a teammate now and passing on everything you’ve told me, so you won’t need to repeat it.

Priya joined the conversation

Priya · Support

Hi Daniel — I’ve read the thread. Last night’s permission change disconnected the sync; reconnect it under Settings › Calendars and this week’s events come straight back.

Behind the handoff

  1. Handed off: asked for a personYour handoff rules, inside office hours
  2. AI briefing writtenThe issue, what was tried, what Daniel wants
  3. Routed to Priya N.Integrations queue · least busy, skill match
  4. Copilot drafted her replyCited [1] “Reconnecting calendar sync”

02Your whole desk

One desk for AI and people,
measured the same way.

AI AgentOn your website, a hosted chat page and messaging apps, in your brand and your tone of voice.AI · Answers from your articles and solved tickets, names its sources, and hands off by your rules.CopilotFor every conversation your team handles themselves.AI · Summarises the thread, drafts a reply with [n] citations, and suggests priority, type and tags for a person to confirm.Inbox & TicketingAI chats and tickets in one queue, with Mine, Unassigned and Mentions views.AI · Triage reads intent, sentiment and language — on demand, or automatically for queues that route on it.Reporting & QAVerified resolutions, handoff rate, CSAT and the questions the AI failed on.AI · AutoQA scores every verified AI resolution and a 5% sample of your team’s conversations.Knowledge Base & Help CentreThe articles your customers read are the articles the AI answers from.AI · Finds the questions the AI couldn’t answer and drafts the missing article from a solved ticket.Routing & SLAsQueues, skills, capacity and SLA clocks that pause while you wait on the customer.AI · Queues can route on the intent, sentiment and language AI triage detected.

03What changes

Your Monday review, with evidence instead of anecdotes.

  • A “deflection rate” that counts customers who simply gave up.

    A resolution counts only when the customer confirms it — a bare “thanks” never does, and a reopen takes it back.

  • Handoffs arrive as a cold transcript and the customer repeats everything.

    Your team gets the thread and an AI briefing; Copilot has a cited draft ready.

  • QA means a lead reading a handful of tickets a week.

    AutoQA scores every verified AI resolution and a daily sample of human conversations.

  • An instruction change goes live and you hear about it from customers.

    Each new agent version has to pass your test set before it can publish.

04Honest about scope

What your team can use today.

Live today

  • AI agent on your website, a hosted chat page and messaging apps, in English and Arabic
  • Email, WhatsApp, Slack, Telegram, Messenger, Instagram and SMS in the same inbox
  • Handoffs with an AI briefing, by your rules and office hours
  • Copilot summaries, cited drafts and field suggestions
  • AutoQA, CSAT, evals and the AI quality report

05Straight answers

What heads of support
ask us first.

How do we know the AI’s answers are any good?
Three ways. AutoQA scores every verified AI resolution, plus a sample of your team’s conversations, and flags the weak ones for review. Evals run a set of test questions against each new agent version. And every AI conversation keeps a run trace of the sources it used, the checks it passed and why it answered or handed off.
What counts as a “verified resolution”?
An AI model reads the whole turn — including whether the agent asked if the problem was solved — and rules against it when unsure. Deterministic checks sit on top: a bare “ok” or “thanks” never counts, negations are caught in English and Gulf and Egyptian Arabic, and a reopen revokes the verdict. The judge runs on the same model gateway as the agent, so treat it as a quality signal, not a third-party audit.
Can we stop a bad change from reaching customers?
Yes. A new agent version must pass its test set — critical cases, required phrases and an average score — before it can publish; if it fails, the current version stays live. You can also run an agent in Suggest mode, where it drafts and a person sends.
Does Copilot rewrite the tone of a reply or translate it?
Not today. Copilot summarises a ticket, drafts a reply with numbered citations to solved tickets and internal articles, and suggests priority, type and tags for a person to confirm. Your teammate edits the draft before sending.
Can we use it for email and phone support?
Email, yes: customer emails become tickets, your team answers them with Copilot drafts, and replies go back by email. WhatsApp, Slack, Telegram, Messenger, Instagram and SMS work too — the AI agent answers those. Phone calls are not offered yet.
Design-partner programme · now onboarding

Put it in front of
real customers.

We’re onboarding a small group of teams ready to run their support on Callario’s AI — and to tell us where it breaks. Bring your real conversations; we’ll bring the platform and the people who build it.

Get early accessBook a demo
  • No training on your data
  • English and Arabic
  • Human takeover, any time

What design partners get

  • The whole platform, set up with youAI agent, copilot, workflows, inbox and knowledge — configured around your real conversations.
  • A direct line to the buildersTalk to the people who write the code, not a support queue.
  • A say in what ships nextYour feedback shapes the roadmap, week by week.