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Knowledge Base & Help Centre

Articles AI helps you write — and answers from.

Write with an AI assistant built into the editor, turn solved tickets and unanswered questions into drafts, and publish to a branded help centre your customers can search. The same reviewed articles ground your AI agent’s answers and Copilot’s drafts — so every improvement shows up everywhere at once.

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  • An AI writing assistant in the editor, in English and Arabic
  • Gaps found from what the AI and your customers couldn’t find
  • The source your AI agent and Copilot answer from
Change your delivery addressSubmit for review
AI

Change your delivery address

How to send an order somewhere else before it leaves the warehouse.

You can change where an order goes until it has been handed to the courier.

In the event that your order has not yet been dispatched from our fulfilment centre, you may submit a request to amend the shipping destination via your account settings.

Simplify2/3

If your order hasn’t shipped yet, you can change the address in Account → Orders.

ReplaceInsert belowTry again

AI can be wrong. Check facts, and fill in anything marked [add: …].

Arabic in, Arabic outغيّر عنوان التوصيل قبل الشحن

01Content gaps

It shows you what’s missing.
Then drafts the article.

Callario watches three signals: questions your AI agent handed off or couldn’t resolve, help-centre searches that found nothing, and articles readers marked unhelpful. Pick a gap and the AI drafts an article from the real conversations — or start from any solved ticket.

  • Personal details are scrubbed before the AI reads a ticket
  • Where the source is silent, the draft says [add: …] instead of guessing
  • Every AI draft waits for a person — nothing publishes itself
Content gaps
AllAI couldn’t answer
  • AI couldn’t answerInvoice in a company name9 conversations handed off · 5 samplesDraft
  • No search results“cancel before renewal”Searched 12 times · nothing foundDraft
  • Unhappy readersReturns and exchanges4 not helpful · “What about sale items?”Open
  • AI couldn’t answerGift wrapping options6 conversations handed off · 5 samplesDraft

Drafted from solved ticket #1182

Update the address on an order that hasn’t shipped

Personal details scrubbed before the AI read the ticket. Created as a draft — a person reviews it before it publishes.

02Help centre

A help centre on your brand.
Live only after review.

Publish to a help centre with your name, logo and colours, where customers search for answers, browse topics, rate articles, and send or track a request. Articles move from draft to review to published, and a review date brings each one back before it goes stale.

  • Help-centre chrome in English, Arabic, French and Spanish
  • Every revision kept, and any one restorable
  • Import PDF, Markdown, HTML or text files with their structure
northwind.callario.com
NNorthwind HelpEN·ع

How can we help?

change delivery address
  • Change your delivery address
  • Track an order
  • Where we deliver and how long it takes

Orders & delivery

14 articles

Returns

8 articles

Account & sign-in

11 articles

Payments

6 articles

Was this helpful? Yes No
  1. Draft
  2. In review
  3. Published
  4. Review due

Publishing puts live exactly revision 4 — the one the reviewer read. If anyone edits it in between, the publish stops.

03One source

The articles your AI cites.
The ones Copilot drafts from.

Published public articles ground your AI agent’s answers, and its replies list the titles of the articles they drew on. Copilot drafts for your team from the same articles, plus internal ones customers never see. Each article shows how often the AI cited it — and how those conversations ended.

  • Internal articles reach your team and Copilot, never a customer
  • Drafts and articles in review stay out of every AI answer
  • Semantic and keyword search in English and Arabic
Change your delivery addressPublic · Orders & delivery · revision 4

48

AI answers cited it · 30 days

31

of those conversations were later verified resolved

AI agent · website chat

If it hasn’t shipped, change the address in Account → Orders. Once it’s with the courier, the address can’t be changed.

Source: Change your delivery address

Copilot · draft for Omar

Your order hasn’t shipped yet, so we can still update the address1. Could you send the new one?

[1] Change your delivery address

04Everything in the box

From first draft
to the answer a customer reads.

  • AI writing assistantImprove, expand, shorten, simplify, fix or change the tone of a selection — up to five alternatives.
  • Draft from a descriptionDescribe the article; the AI writes it, in your language, with placeholders for missing facts.
  • Summary & titleOne click writes the search summary, or suggests a title customers would actually search for.
  • Draft from a solved ticketTurn a resolved conversation into a reusable article, with personal details scrubbed.
  • Content gapsAI hand-offs, searches with no results and unhappy readers, in one list to work through.
  • Review & review datesSubmit to a named reviewer; a review date flags an article to check again.
  • Revisions & restoreEvery revision kept. A publish puts live exactly the revision that was reviewed.
  • File importPDF, Markdown, HTML or text — headings and lists kept, as a draft or published.
  • Branded help centreYour name, logo and colours; search, topics, requests and article feedback.
  • Four help-centre languagesEnglish, Arabic (right to left), French and Spanish for the help centre’s own wording.
  • Search built for AISemantic and keyword retrieval in English and Arabic, behind the AI agent and Copilot.
  • Citations per articleHow many AI answers cited an article, and how many of those conversations were verified resolved.

Not built yet

  • Word (.docx) import

05Straight answers

What knowledge managers
want to know first.

Does the AI publish articles on its own?
No. Everything the AI writes — a rewrite, a draft from a description, a ticket or a gap — lands in the editor or as a draft. A person reads it, fills in anything marked [add: …], and publishes or sends it for review.
Which articles does the AI agent answer from?
The published public articles you connect to it: all of them, a category, or specific articles. Internal articles are for your team and Copilot only, and drafts or articles in review never reach an AI answer.
Do customers get AI search in the help centre?
Not inside the help centre itself — customers get fast keyword search there. The AI search, semantic plus keyword in English and Arabic, sits behind your AI agent, which you can put on the same site as a chat widget.
Can we bring over our existing help centre?
Not with a one-click importer from another helpdesk. You can import articles as PDF, Markdown, HTML or text files, and Callario keeps their headings and lists. Images in Markdown files or web pages aren’t brought across, and Word files are on the roadmap.
Does it work in Arabic?
Yes. The writing assistant keeps the language it is given — Arabic in, Arabic out — the help centre’s own wording is available in Arabic with right-to-left layout, and the AI’s search reads Arabic as well as English.
How do we know an article is doing its job?
Each article shows how many AI answers cited it and how many of those conversations were later verified resolved, alongside readers’ thumbs-up or thumbs-down. Weak articles and missing ones surface in the content gaps list.

Works with the rest of Callario

AI AgentAnswers customers from these articles, with the titles cited.CopilotDrafts replies for your team with [n] citations.Workflows & RulesA built-in template tags AI hand-offs that point to a missing article.Reporting & QAFailed intents and answer quality across the AI.
Design-partner programme · now onboarding

Put it in front of
real customers.

We’re onboarding a small group of teams ready to run their support on Callario’s AI — and to tell us where it breaks. Bring your real conversations; we’ll bring the platform and the people who build it.

Get early accessBook a demo
  • No training on your data
  • English and Arabic
  • Human takeover, any time

What design partners get

  • The whole platform, set up with youAI agent, copilot, workflows, inbox and knowledge — configured around your real conversations.
  • A direct line to the buildersTalk to the people who write the code, not a support queue.
  • A say in what ships nextYour feedback shapes the roadmap, week by week.