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For e-commerce

Every “where’s my order?” answered in seconds.

Connect Shopify or Salla and your AI agent tracks orders, takes address changes and opens returns right in the chat — on your store, WhatsApp and Instagram. On your site it suggests products in a carousel — on Shopify, ending at your checkout. Cancellations and refunds wait for a teammate to approve; the AI never decides money on its own.

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  • Answers cite your own policy pages
  • Live order status from Shopify or Salla
  • English and Arabic storefronts, right to left
NNorthwindAI agent · online

Where is my order #A-2291? It said Tuesday.

It left our warehouse yesterday and is with the courier now — the tracking shows delivery tomorrow before 6 pm.

Sources:Delivery times

Great, thanks!

What Callario did

  1. Customer verified by your siteSigned in on northwind.co
  2. Looked up order #A-2291In your Shopify store
  3. Cited “Delivery times”Help centre article
  4. Reply checked before sending

01A refund request

The AI explains the policy.
Your team approves the money.

Refunds are where an AI should never improvise. Callario answers the policy question with the source, works out what refunding the item gives back, and waits for a person on your team to approve that exact amount before Shopify sends it.

NNorthwindAI agent · online

The jacket arrived torn. Can I get my money back?

I’m sorry about that. Damaged items are fully refundable within 30 days. I’ve asked our returns team to approve a refund of $89.00 to your original card — you’ll get a confirmation by email.

Sources:Returns & refunds policy

Refund of $89.00 waiting for a teammate

Behind the conversation

  1. Cited the refund policyNo promise beyond it
  2. Worked out the refund in Shopify1 item · $89.00 · original payment
  3. Waiting for a person to approveReturns team · Priya N.

02Built for stores

Everything a store’s support
runs on, in one place.

AI AgentOn your storefront, WhatsApp and Instagram — or a full-page chat link with a QR code.AI · Tracks orders, takes address changes and returns, and shows products as cards that end at your checkout link.Workflows & RulesRefund approvals, delayed-order follow-ups and VIP routing, without code.AI · Describe the process in plain language and AI drafts the workflow for you to test.Inbox & TicketingHandoffs arrive with the whole thread, the order details and the reason.AI · Triage reads intent, sentiment and language, so a damaged-item complaint jumps the queue.CopilotFor the conversations your team handles themselves.AI · Summarises the thread and drafts a reply with the policy cited.Contacts & CRMOne record per shopper, with every conversation and segment.AI · Decides exactly what the AI may know about each customer.Reporting & QASee what the AI answered, what it handed off, and why.AI · Scores AI conversations against your quality rubric automatically.

03What changes

Peak season, without the backlog.

  • The same delivery question, answered by hand, hundreds of times a day.

    The AI answers it from your policies and order system, any hour.

  • A bot that guesses at refunds — or a team that approves every one manually.

    The AI works out the refund; a teammate approves the exact amount before it goes back.

  • Arabic-speaking shoppers get an English-only experience.

    The same agent answers in Arabic, right to left, from the same knowledge.

  • Handoffs start from zero — “can you send your order number again?”

    Your team picks up with the order, the thread and an AI briefing.

04Honest about scope

What works for your store today.

Live today

  • AI agent on your store, WhatsApp, Instagram and Messenger — with email in the same inbox
  • Shopify and Salla: order status, address changes and returns in the chat
  • Cancellations and refunds a teammate approves before they happen
  • Product carousel on your site; with Shopify, add-to-cart ending at your checkout link
  • Salla: a shopper’s saved cart back as a checkout link, and coupons as a workflow step
  • Stripe refunds in workflows, after a teammate approves
  • Help centre for your policies, in English and Arabic

05Straight answers

Before you put it
on your store.

Can the AI issue refunds?
Only with a teammate’s approval. For a Shopify order it works out what refunding the item gives back, and a person on your team approves that exact amount before Shopify sends it. With the e-commerce pack, on Salla it opens the return and gives your team a ticket for the refund. Anything the store does not confirm goes to your team.
How does it know where an order is?
Connect your Shopify or Salla store with your own key, and the agent reads the customer’s own order — shipped with tracking, being prepared or late. It never shows one shopper’s order to another. Any other order system works through an API you expose.
Does it connect to Shopify?
Yes — Shopify and Salla, with your own store key. The agent tracks orders, changes the delivery address on Shopify, opens returns, cancels unshipped orders after a teammate approves, and finds products with a checkout link. On Salla it can also hand a shopper their saved cart as a checkout link, and your workflows can create coupons.
Can it answer in Arabic?
Yes. It replies in the customer’s language, and the widget and hosted chat are built for Arabic, right to left.
What happens when a customer is upset?
Frustration is a handoff trigger. The conversation goes to your team with the thread and an AI briefing, and the AI stops replying.
Design-partner programme · now onboarding

Put it in front of
real customers.

We’re onboarding a small group of teams ready to run their support on Callario’s AI — and to tell us where it breaks. Bring your real conversations; we’ll bring the platform and the people who build it.

Get early accessBook a demo
  • No training on your data
  • English and Arabic
  • Human takeover, any time

What design partners get

  • The whole platform, set up with youAI agent, copilot, workflows, inbox and knowledge — configured around your real conversations.
  • A direct line to the buildersTalk to the people who write the code, not a support queue.
  • A say in what ships nextYour feedback shapes the roadmap, week by week.