AI you can put in front of customers with confidence
Callario's AI answers only from your sources, resists jailbreaks, scrubs sensitive data out of what it stores, and logs every step. Trust isn't a setting you turn on — it's always on.
What Trust & Guardrails does
Grounding by default
The AI answers only from your connected, approved sources. When it can't ground an answer, it says so or hands off instead of inventing one.
Citations and confidence
Every AI answer carries citations to its sources and a confidence score, so your team and your customers can see where it came from.
PII scrubbing
Emails, phone numbers, card and SSN patterns are replaced with typed placeholders in the reasoning traces Callario stores and in the ticket corpus it indexes for retrieval — so sensitive data does not accumulate in your observability or your search index. The live reply to the customer is not redacted: the agent needs those details to help.
Jailbreak and abuse detection
Built-in detection resists prompt injection and manipulation attempts, keeping the agent inside the scope and policy you defined.
Full trace and replay
Every agent decision and tool call is captured in an inspectable trace, so you can audit exactly what the AI did and why.
Test before publish
No AI change reaches customers until you've run it through the sandbox and approved it. Quality stays in your hands.
From setup to value with Trust & Guardrails
Define scope and sources
Set what the AI is allowed to answer from and what it can do. Guardrails apply automatically across every channel.
Guardrails run on every turn
Grounding and jailbreak detection check each interaction in real time, and PII is scrubbed from what gets stored — no configuration required.
Inspect the trace
Review the full agent and tool trace for any conversation to see decisions, sources, and confidence.
Test, then ship
Validate changes in the sandbox and publish only what passes your bar, with version history to fall back on.
Works with the rest of Callario
Put Trust & Guardrails to work.
Join the design-partner program and run honest, auditable AI support.
Supervised alpha · No credit card · You’ll never be billed for a handoff.