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For subscription businesses

Renewal questions answered. Cancellations heard by a person.

Your AI agent answers renewal, pause and payment-policy questions from your articles — and from each subscriber’s own plan, read through your system. A refund through Stripe goes out only after a teammate approves it. When someone wants to leave, it doesn’t argue: the conversation goes to your retention team. Plan changes run through your API, never by the AI on its own.

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  • Plan and renewal date from your system, for verified subscribers
  • Cancellation intent goes to a retention queue
  • Plan changes only after an approval
KKettle ClubMembers · AI agent

When does my plan renew? I’m away in November — can I pause instead of cancelling?

Your Two-Bag plan renews on 12 October. You can pause for up to two months under Account → Plan → Pause — nothing ships or renews until you resume.

Sources:Pausing your subscription

Done, paused until December. Thanks!

What Callario did

  1. Subscriber verified by your siteSigned in to their Kettle Club account
  2. Read the account recordPlan and renewal date, through your endpoint
  3. Cited “Pausing your subscription”
  4. Nothing changed by the AIThe subscriber paused it themselves

01A cancellation

The AI doesn’t try to talk them round.
Your retention team does.

Triage reads the intent, and a queue built for cancellations claims the conversation. Your teammate picks up with an AI briefing, offers what your policy allows, and any plan change goes through a workflow that updates it in your own system once approved.

KKettle ClubMembers · Retention team

I’d like to cancel. It’s too much coffee for one person.

Understood. Changes to memberships are handled by our team, so I’ve passed your request on with your plan details — someone will reply here shortly.

Leila joined the conversation

Leila · Membership

Hi Sam — I can cancel today, or move you to the One-Bag plan from your next delivery. Which would you prefer?

The One-Bag plan, please.

Behind the conversation

  1. Triage: intent “cancellation”Read by AI from the conversation
  2. Claimed by the Retention queueThe queue matches on that intent
  3. Leila picked up with an AI briefingThread, plan and the reason given
  4. Workflow “Plan change” waits for approvalThen calls your subscription API

02Built for recurring relationships

Every renewal, pause and goodbye
handled the way you decide.

AI AgentOn your account pages, on WhatsApp, or a chat link in your renewal reminders.AI · Answers renewal, pause and payment-policy questions, and reads a verified subscriber’s plan.Routing & SLAsA Retention queue staffed by your best people, with tighter SLA targets.AI · Cancellation intent, read by AI, sends the conversation straight to that queue.Workflows & RulesPlan changes through your own API after an approval, and follow-ups when a customer goes quiet.AI · Describe the process and AI drafts it; the AI agent never changes a plan on its own.CopilotFor the retention conversations your team handles.AI · Summarises the thread and drafts a reply with your pause and plan options cited.Contacts & CRMOne record per subscriber, with segments like “annual” or “paused” and your custom fields.AI · You decide which plan fields the AI may read, filtered for consent.Reporting & QAWhich questions end in a handoff, and which answers subscribers weren’t happy with.AI · Failed intents show what the AI couldn’t answer, so your articles catch up.

03What changes

Fewer routine questions, more time for the ones that matter.

  • Renewal dates and pause rules, answered by hand all day.

    The AI answers from your articles and the subscriber’s own plan.

  • A cancellation waits in the general queue while the customer gives up.

    Cancellation intent goes straight to your Retention queue, briefing attached.

  • A bot that could change a plan by mistake — or one that can’t help at all.

    The AI explains the options; plan changes go through your API after approval.

  • Nobody follows up when a customer you were helping goes quiet.

    A workflow waits for their reply and follows up if none comes.

04Honest about scope

What works for your subscribers today, and what isn’t built yet.

Live today

  • Answers on renewals, pauses and payment policy, with sources cited
  • Plan lookups through your own endpoint, for verified subscribers
  • Cancellation intent routed to a Retention queue
  • Plan changes through your API, in a workflow with approval
  • Stripe refunds in workflows, after a teammate approves
  • WhatsApp conversations and customer emails in the same inbox

Not built yet

  • Changing a Stripe subscription directly — today it goes through your API

05Straight answers

Before it talks
to your subscribers.

Can the AI cancel, pause or change a plan?
No. It explains how, with your article cited, so subscribers can do it themselves in your account pages — or it passes them to your team. A plan change made for a customer goes through a workflow that waits for approval, then makes the change through your own API.
How does it know a subscriber’s plan and renewal date?
You give Callario an endpoint that returns a subscriber’s account. The agent calls it only when your site has signed who the subscriber is, so it never reads one person’s plan to another.
How are cancellations spotted?
AI triage reads the intent of a conversation, and a queue can claim everything marked “cancellation”. You can also add handoff rules — words like “cancel” — that send the AI’s handoffs to that queue directly.
Will the AI make retention offers?
It answers from your articles and instructions, so it mentions options such as pausing or a smaller plan only where you have written them down — and the grounding check holds back a reply its sources don’t support. Personal offers are for your team, with Copilot drafting the reply.
Does it connect to Stripe?
Yes, in workflows. Connect Stripe with your own key and a workflow can look up a Stripe customer and refund a payment — the refund waits for a teammate’s approval before it is sent. Changing the subscription itself — pause, cancel, switch plan — still goes through a workflow that calls your own API after approval.
Design-partner programme · now onboarding

Put it in front of
real customers.

We’re onboarding a small group of teams ready to run their support on Callario’s AI — and to tell us where it breaks. Bring your real conversations; we’ll bring the platform and the people who build it.

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  • No training on your data
  • English and Arabic
  • Human takeover, any time

What design partners get

  • The whole platform, set up with youAI agent, copilot, workflows, inbox and knowledge — configured around your real conversations.
  • A direct line to the buildersTalk to the people who write the code, not a support queue.
  • A say in what ships nextYour feedback shapes the roadmap, week by week.